Dusha.Global

CANCELLATION AND RETURN CONDITIONS

CONSUMER RIGHTS — WITHDRAWAL — CANCELLATION AND RETURN CONDITIONS

GENERAL:

By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (OG: 27.11.2014/29188), as well as other applicable legislation, regarding the sale and delivery of products they purchase.
Shipping costs for product delivery will be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer within no more than 30 legal days. If the product is not delivered within this period, the Buyer may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as a warranty certificate and user manual, if any.
If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer does not pay for the purchased product or cancels the payment in bank records, the Seller's obligation to deliver the product shall cease.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product is delivered, it is determined that the buyer's credit card was unlawfully used by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the SELLER within 3 days, with shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If force majeure events that the Seller could not foresee arise and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order: if payment was made in cash, the amount shall be refunded in cash within 30 days from the date of cancellation. If the Buyer paid by credit card and cancels, the product price shall be refunded to the bank within 30 days, though it is possible that the bank may transfer the amount to the Buyer's account within 2–4 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer shall inspect the goods/services subject to the contract before taking delivery; the Buyer shall not accept damaged or defective goods/services from the courier company (crushed, broken, torn packaging, etc.). Received goods/services shall be deemed undamaged and intact. THE BUYER must take care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

THE BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the purchased product to the Buyer or to the person/organization at the designated address, without any legal or criminal liability and without stating any reason, provided that the SELLER is notified via the following contact information.

SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTICE:

WITHDRAWAL PERIOD:

If the buyer purchased a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiry of the withdrawal period.
Costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
To exercise the right of withdrawal, written notice must be sent to the SELLER by registered mail with acknowledgment of receipt, fax, or email within 14 (fourteen) days, and the product must not have been used within the scope of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions of this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or THE BUYER (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution; returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued).
The return form and the products to be returned must be delivered complete and undamaged together with their box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

The SELLER is obliged to refund the total amount and the documents placing the Buyer in debt to the BUYER within at most 10 days from the date of receipt of the withdrawal notice, and to accept the return of the goods within 20 days.
If, due to a fault of the BUYER, the value of the goods decreases or the return becomes impossible, the BUYER is obliged to compensate the SELLER for damages in proportion to the BUYER's fault. However, the BUYER is not responsible for changes and deterioration of the goods or product resulting from its proper use within the withdrawal period.
If, due to the exercise of the right of withdrawal, the purchase amount falls below the campaign limit set by the SELLER, the discount amount enjoyed under the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Goods prepared in accordance with the buyer's request or explicit personal needs that are not suitable for return; underwear bottoms, swimsuits and bikini bottoms, cosmetics, single-use products, goods at risk of rapid deterioration or expiry; products for which return is not appropriate on health and hygiene grounds once the packaging has been opened by the Buyer after delivery; products that have been mixed with other products after delivery and cannot be separated by their nature; goods relating to periodicals such as newspapers and magazines (except those provided under subscription contracts); services performed instantly in electronic form or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables — if the packaging has been opened by the BUYER — cannot be returned pursuant to the Regulation. Furthermore, exercising the right of withdrawal in respect of services whose performance has begun with the consumer's consent before the expiry of the withdrawal period is also not possible pursuant to the Regulation.
For cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be eligible for return, their packaging must be unopened, untested, undamaged, and unused.

DEFAULT AND ITS LEGAL CONSEQUENCES

In the event that the BUYER defaults on credit card payments, the BUYER accepts, declares and undertakes to pay interest and to be liable to the bank under the credit card agreement with the card-issuing bank. In this case, the relevant bank may pursue legal action; it may demand the resulting costs and attorney's fees from the Buyer, and in any event, if the Buyer defaults due to their debt, the Buyer agrees to compensate the SELLER for any losses and damages suffered due to the delayed performance of the debt.