ILLEGAL USE OF NARCOTIC DRUGS, PSYCHOTROPIC SUBSTANCES, AND THEIR ANALOGUES CAUSES HEALTH DAMAGE, THEIR ILLEGAL TRAFFICKING IS PROHIBITED AND ENTAILS LIABILITY ESTABLISHED BY LAW. Have an espresso, add lemon, and enjoy the unforgettable taste of romano while diving into the book "Making Deals Is Not a Problem." Chris Voss, an FBI hostage negotiation expert, negotiated with terrorists and criminals for many years. He outlined his experience in extreme negotiations in 9 principles that you can apply in any situation. You will learn how to: - Get a negatively minded interlocutor on your side. - Conduct negotiations ethically without compromising. - Turn a refusal into a firm “yes.” - Maintain a friendly tone and positive attitude even when things don't go as planned.