On Emotions: How to Settle the Most Painful Conflicts in Family and Work
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AuthorШапиро Дэниел
Emotional conflicts flare up quickly, and putting them out can be very difficult. This applies to family disputes, sharp work moments, and bloody clashes on national or religious grounds. Professional psychologist and negotiator Daniel Shapiro, using the latest data from conflictology, sociology, and psychology, drawing on his own experience in resolving international-scale conflicts, talks about the mechanisms of emergence, development, and resolution of such conflicts. The author is convinced that even the most irreconcilable disagreements can be overcome. He introduces readers to a system of techniques he developed to achieve this.